Cancellation, Refund & Exchange Policy
Order Cancellation
You may request to cancel your order before it has been shipped. If you wish to cancel, please contact us immediately via email or Instagram. While we will do our best to process your request, we cannot guarantee cancellation once the order has been packed or dispatched. In rare cases where an item is unavailable or out of stock, we will notify you and issue a full refund.
Refund Policy
Refunds are available in specific situations. If you receive a damaged or defective product, please reach out to us within 2–3 days of delivery, along with clear photos of the item. Once verified, we will offer a replacement or issue a refund depending on availability.
If you receive the wrong item or if something is missing from your order, please notify us within 2–3 days. We will correct the issue by sending the correct product or processing a refund if a replacement is not possible.
Size or Style Concerns
We provide detailed size charts and descriptions to help you choose the right product. If you face issues with the size or style, you can contact us within 2–3 days of receiving your order. We may offer an exchange if stock is available or process a refund once the item is returned in unused, unwashed condition with original packaging and tags intact. Return shipping is the customer’s responsibility unless the issue is due to our error.
Non-Refundable Items
Some products are not eligible for refund or exchange. These include sale or clearance items, personalized or customized products, and hygiene-related items such as innerwear, diapers, and toys. Please review product descriptions carefully before purchasing.
Exchange Policy
Exchanges are accepted within 2–3 days of receiving the product. To initiate an exchange, please contact us via email or Instagram. Items must be returned in original, unused, and unwashed condition with all tags and packaging intact. Return shipping is at the customer’s expense, and exchanges are subject to stock availability. Used, washed, or damaged items will not be accepted.
Refund Process
If a return or refund is approved, we will provide instructions for returning the product. Refunds are processed to the original payment method and may take several business days, depending on your payment provider.
Contact Us
For any questions about cancellations, refunds, or exchanges, feel free to reach out to us at support@imomi.store or send us a message on Instagram @imomi.store. We’re here to help and ensure your shopping experience is a positive one.
